1. Information we collect
We collect information needed to operate a website builder SaaS platform, including account details, name, email address, billing information, subscription plan, website project information, support requests, usage data, device/browser information, IP address, and security logs.
2. Customer website and project data
When you create a website project in LaunchForge Builder, we may store content you enter into the platform, including page titles, layout selections, forms, images, business details, and project settings. This information is used to provide and improve the service.
3. Billing and payment data
Payments are processed through third-party payment providers such as Stripe. LaunchForge does not store full credit card numbers on its own servers. We may store transaction references, plan type, invoice status, and billing history needed for account management and customer support.
4. How we use information
We use collected information to provide the service, create and manage accounts, process subscriptions, deliver support, prevent fraud, secure the platform, improve product performance, communicate service updates, and comply with applicable business and legal obligations.
5. Cookies and tracking
We may use cookies and similar technologies for essential site functionality, login sessions, analytics, performance monitoring, fraud prevention, and service improvement. Non-essential analytics or marketing tools may be added or removed over time as the service grows.
6. Sharing of information
We may share limited information with trusted vendors that help us operate the platform, such as payment processors, hosting providers, analytics tools, fraud-prevention services, support tools, and email delivery providers. We do not sell customer personal information.
7. Data retention
We retain account, billing, and project information for as long as necessary to provide the service, comply with legal and financial obligations, resolve disputes, maintain security, and support business operations. Customers may request account review or deletion where applicable.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure. No online service can guarantee absolute security, but we take platform security seriously.
9. International users
LaunchForge may serve users in multiple countries. By using the service, users understand that information may be processed in the United States or other locations where our service providers operate.
10. Your choices
You may contact support to request access, correction, export, or deletion of eligible personal information. Some information may be retained when required for legal, security, fraud-prevention, or accounting purposes.
11. Contact
For privacy questions, contact LaunchForge at [email protected] or call 307-430-1774.